NETGEAR Enterprise Limited Warranty
Thank you for selecting NETGEAR Enterprise products. This NETGEAR Enterprise Limited Warranty webpage describes our warranty for Enterprise (i.e., business) products, not our Home Networking (i.e., consumer) products. For Home Networking products, please visit our Limited Warranty page.
Important!
You must register your product for it to be covered by this warranty.
Except as prohibited by law, NETGEAR only warrants registered products. Register your NETGEAR Enterprise products (those products offered and/or described at www.netgear.com/business), at our webpages https://www.netgear.com/mynetgear or https://insight.netgear.com or the NETGEAR Insight app (available on the Google Play store or the Apple App Store) within 90 days of purchase.
Who May Make a Warranty Claim
All NETGEAR warranties (as opposed to statutory guarantees or non-excludable statutory warranties), including any implied warranties, are valid only for the period of time the NETGEAR product is owned by the “original purchaser” of the product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the product from NETGEAR or a NETGEAR authorized reseller. All NETGEAR limited warranties, including lifetime warranties, are not transferable. You must be the original purchaser and you must be able to provide a proof of purchase from a authorized NETGEAR reseller.
What the NETGEAR Warranty Covers
NETGEAR warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes. This warranty only applies to any NETGEAR products you have purchased from an authorized NETGEAR reseller.
Duration of the NETGEAR Warranty
NETGEAR products are supplied with either a 3-year hardware warranty (from date of purchase), limited lifetime or lifetime warranty as set forth in the table below. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE.
Warranty Type |
| Warranty Duration |
| Product Category |
|---|---|---|---|---|
3 Year |
| 3 years from date of purchase |
| Essentials Rage of Switch and Access Points |
Limited Lifetime |
| 5 years from Last Sale Date (see www.netgear.com/about/eos |
| All enterprise products excluding Essential Range and Fully Managed Switch |
Lifetime |
| For as long as the original purchaser owns the product |
| Fully Managed Switch |
* Essentials range of products:
- Switch models that begin with GS3XX or MS3XX.
- Access Points models that begin with WAX2XX or WAX506.
* Limited lifetime – limited lifetime hardware warranty last for 5 years after the product is listed as EoL (End of Life).
Managed switches are sold with a lifetime hardware warranty. Customers can avail of this warranty provided they are original end purchaser and can provide a proof of purchase.
Managed switches supplied with a 3 year complimentary Sprint Service, which includes an advanced ground RMA service.
What Is Not Covered by the NETGEAR Warranty
Our policy is to offer product warranties and to perform services only on products purchased from an authorized NETGEAR reseller and only accompanied by a receipt or proof of purchase. If you purchase a NETGEAR product from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this NETGEAR warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized NETGEAR resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from NETGEAR. When you purchase products from an unauthorized website or dealer, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your NETGEAR product by ensuring that you only purchase NETGEAR products from an authorized reseller. If you have any questions about authorized resellers, please visit our website.
This warranty does not apply if the NETGEAR product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. For NETGEAR products that can use replaceable batteries, use of only high-quality, non-counterfeit, and non-rechargeable batteries is recommended. In these products, the use of rechargeable batteries or inferior-quality batteries that cause damage to your NETGEAR product will void this warranty. Repair or modification of the product by anyone other than NETGEAR or a NETGEAR approved agent will void this warranty.
How to Obtain Warranty Service
To obtain warranty service under this NETGEAR warranty, your NETGEAR product must be within the warranted period, as set forth above, and it must be registered. To submit a claim:
- Obtain an RMA number by contacting your local support team by either logging a case online or by calling one of the numbers listed - https://www.NETGEAR.com/support/enterprise/ (phone icon) NEED SPECIFIC LINK for numbers.
- Return (at your shipping cost) the failed product to the address provided by NETGEAR technical support.
Provide NETGEAR with proof of the original date of purchase.
Return Merchandise Authorization (“RMA”) Service Definition:
Fast RMA: customer pays returns shipping cost to NETGEAR RMA centre. Once RMA shipping centre receives the defective unit the replacement unit is shipped to the customer.
Advanced Ground: Available with the Sprint service pack. (Provide link to main page with service matrix). NETGEAR ships the replacement unit to the end customer first. Shipping takes 2 to 3 days. RMA must be logged before cut off time of 13:00 local time, otherwise the shipment will take 1 extra day . The end customer will receive a pre-paid label to return the defective unit to the RMA centre. The customer must provide credit card details as collateral to ensure the return of the defective unit.
Next Business Day: Available with the Overdrive service pack. (Provide link to main page with service matrix). NETGEAR ships the replacement unit to the end customer first. Shipping takes 1 day . RMA must be logged before cut off time of 13:00 local time, otherwise the shipment will take 1 extra day . The end customer will receive a pre-paid label to return the defective unit to the RMA centre. The customer must provide credit card details as collateral to ensure the return of the defective unit.
NETGEAR enterprise hardware purchased after April 13 2026 will conform to the following RMA service:
Complimentary | Available for Purchase Service Packs | ||||
Product Type | Hardware Warranty Term | RMA Service | Sprint | Overdrive | Fast Lane |
Essential | 3 Year | Fast RMA | NA | NA | NA |
TNS | Limited lifetime | Fast RMA | ADV Gr | NBD | NBD |
Managed Switch | Lifetime | ADV Gr (3years) | ADV Gr | NBD | NBD |
NETGEAR will not accept collect shipments for warranty service, but replacement products will be returned to you at NETGEAR’s cost after completing the above three steps. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If NETGEAR, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price of the product.
IF YOUR NETGEAR PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. DURING WARRANTY SERVICE OR ANY OTHER TECHNICAL SUPPORT IT IS POSSIBLE THAT THE CONTENTS OF THE NETGEAR PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT NETGEAR AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE NETGEAR PRODUCT SERVICED.
NETGEAR’s Responsibilities
If you fulfill your obligations under “How to Obtain Warranty Service” above, NETGEAR will replace your product with the same or functionally equivalent product, at its discretion, free of charge (except for shipping charges as provided above).
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, NETGEAR IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM USE OR MALFUNCTION OF NETGEAR PRODUCTS, COMPROMISE OR CORRUPTION OF DATA, LOSS OF PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS OR COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE NETGEAR PRODUCT, EVEN IF NETGEAR IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES (OR COUNTRIES OR PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
General
This warranty will be governed and construed in accordance with the laws of the country in which the NETGEAR product purchase took place.
Provider of Limited Hardware Warranty
To avoid delays in obtaining warranty service, see “How to Obtain Warranty Service” above. The provider of this Limited Hardware Warranty is:
NETGEAR, Inc.
3553 N. First Street
San Jose, CA. 95134
USA